Privacy Policy
Last updated: September 16, 2024
This Privacy Policy describes how TamracHK ("Site," "we," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tamrachk.com ("Site") or otherwise communicate with us in connection with the Services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or other individual whose information is collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may also use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following section describes the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for the purpose of fulfilling your orders and providing you with the products or services you requested to perform our contract with you.
- When you visit our Site, open or click on emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party databases, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also refer to the next section, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing products and services. We use your personal information to provide you with the Services, to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating any returns, and other features and functions related to your account. We may also allow Shopify to match your account with other Shopify services you may choose to use to enhance your shopping experience. In such cases, Shopify will handle your information as stated in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to further customize our Site and other websites' services and advertisements.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve the Services. This is in our legitimate interest to respond to you, provide you with effective service, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use that are related to powering stores with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to further customize our Site and other websites' services, products, and advertisements.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies via your browser controls. Please remember that removing or blocking Cookies can negatively impact your user experience and may cause some Services (including certain features and general functionality) to not function properly or to no longer be available. Furthermore, blocking Cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contractual performance purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services).
- With business and marketing partners to provide you with services and deliver advertisements. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when you consent to us shipping products to you, or through your use of social media widgets or login integrations.
- With our affiliates or other entities within our corporate group, consistent with our legitimate interest in operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes mentioned in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" above:
| Category | Categories of Recipients |
|---|---|
|
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We do not use or disclose sensitive personal information without your consent or to infer your characteristics.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you click on a link to a website not belonging to us or not controlled by us, please check their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on those websites. Other users of the Services and/or users of these third-party platforms may also be able to view information you provide in public or semi-public areas, including information you share on third-party social networking platforms, with no restrictions on how we or third parties use that information. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details listed below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.
- Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details of how we use and share it.
- Right to Deletion: You may have the right to request that we delete the personal information we maintain about you.
- Right to Correction: You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Data Portability: In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Right to Restrict Processing: You may have the right to request that we stop or restrict our processing of personal information.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to Appeal: If we refuse to act on your request, you may have the right to appeal our decision. You can appeal by replying directly to our refusal.
- Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in the email. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights by contacting us using the instructions on our Site or using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before responding to a specific request, we may need to collect your information to verify your identity, such as your email address or account information. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to contact us using the contact details listed below to appeal our decision or to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside of the country where you reside. Your personal information is also processed by staff, third-party service providers, and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent contract issued by the relevant competent authority in the UK (as applicable), unless the data transfer to the destination country is determined to provide an adequate level of protection.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please call or send an email to cs@lau-intl.com.sg or contact us at Units A1-A3, 3/F, Block A, Hoplite Industrial Centre, 3-5 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong.