Privacy Policy
Latest update: September 16, 2024
This Privacy Policy describes how TamracHK (the "Site", "we", "us" or "our") collects, uses and disclose your personal information) or otherwise communicate with us in connection with this website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or other individual whose information is collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide our services, we collect personal information about you as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may also use the information we collect about you to communicate with you, provide or improve the Service, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Service, our rights and the rights of our users or others.
What personal information we collect
What personal information we obtain about you depends on how you interact with our website and use our services. We use the term "personal information" to mean information that identifies you, is related to you, describes you, or may be associated with you. The following section describes the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
- Contact details include your name, address, phone number and email.
- Order information includes your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information includes your username, password, security questions, and other information used for account security purposes.
- Customer support information includes information you choose to include in communications with us, such as when sending messages through the Service.
Certain features of the Service may require you to provide certain personal information directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interactions with the Service (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your Internet connection, your IP address, and information about you and the Service Other interactive information.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that power our website and services, such as Shopify.
- Our payment processor collects payment information (such as bank account, credit or charge card information, billing address) to process your payment in order to fulfill your order and provide you with the goods or services you requested. To perform our contract with you.
- When you visit our website, open or click on the emails we send you, or interact with our services or advertisements, we or the third parties we work with may use online tracking technologies (such as pixels, web indicators, Software developer toolkits, third-party libraries and cookies) automatically collect certain information.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the next section, Third-Party Websites and Links.
How we use your personal information
- Provide goods and services. We use your personal information to provide you with this service and to perform our contract with you, including processing your payment, shipping your order, communicating with you about your account, purchases, returns, exchanges or other transactions. related notifications, establishing, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges and other features and functionality related to your account. We may also let Shopify pair your account with other Shopify services you may choose to use to enhance your shopping experience. In this case, Shopify will handle your information in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages via email, text messages or postal mail, and showing you advertisements for goods or services. This may include using your personal information to further customize services and advertising on our website and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action against possible fraud, illegal or malicious activities. If you choose to use the Service and register for an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with others. If you believe your account has been compromised, please contact us immediately.
- Communicate with you and improve services. We use your personal information to provide you with customer support and improve this service. This is in our legitimate interests to respond to you, provide you with an effective service and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with powering stores through Shopify, please see https://www.shopify.com/legal/cookies . We use Cookies to support and improve our website and services (including remembering your actions and preferences), perform analytics and better understand users' interactions with the Service (in line with our legitimate interests in managing, improving and optimizing the Service ). We may also allow third parties and service providers to use cookies on our website to further customize services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through the browser controls. Please keep in mind that removing or blocking cookies may have a negative impact on your user experience and may cause certain services (including specific features and general functionality) to no longer function properly or be unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
How we disclose personal information
Under certain circumstances, we may disclose your personal information to third parties for contract performance, legal purposes and other reasons subject to this Privacy Policy. Such situations may include:
- With vendors or other third parties that provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, shipping operations and shipping services).
- and business and marketing partners to provide services and serve advertising to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct, request or otherwise consent to us disclosing certain information to a third party, such as to ship merchandise to you with your consent, or through your use of a social media widget or login integration.
- To cooperate with our alliance partners or others within our group of companies where it is in our legitimate interests to run our business successfully.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Service, our rights and our users or Rights of Others.
We disclose the following categories of personal information and sensitive personal information of users for the purposes mentioned in "How we collect and use your personal information" and "How we disclose personal information" above:
| category | Recipient category |
|---|---|
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We will not use or disclose sensitive personal information without your consent or to infer your characteristics.
Third Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, please review their privacy and security policy and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including whether the information on such sites is accurate, complete or reliable. Other users of the Service and/or users of these third-party platforms may also view information you provide in public or semi-public places, including information you share on third-party social networking platforms, which may not be useful to us or third-party platforms. There are no restrictions on how the third party can use this information. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Service.
Children's information
The Service is not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you can request that it be deleted by contacting us using the contact details listed below.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "100% security." In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
your rights
Depending on where you live, you may have some or all of the rights listed below relating to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request as permitted by law.
- Right of access/right to know : You may have the right to request access to the personal information we hold about you, including details of how we use and share the information.
- Right to deletion : You may have the right to request that we delete the personal information we maintain about you.
- Right to rectification : You may have the right to request that we correct incorrect personal information that we maintain about you.
- Right to portability : Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawing consent : If we require your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : If we refuse to process your request, you may have the right to appeal our decision. You can appeal by replying directly to our rejection.
- Manage Communication Preferences : We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in that email. If you opt out, we may still send you non-promotional emails, which may be about your account or orders you have placed.
You can exercise any of these rights by following the instructions on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before we can provide a specific response to a request, we may need to collect information from you to verify your identity, such as your email address or account information. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to enforce your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorize them to act on their behalf and may require you to verify your identity directly with us. We will promptly respond to your request in accordance with applicable laws.
complaint
If you are unhappy with the way we handle your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to your local data protection authority File a complaint.
international users
Please note that we may transfer, store and process your personal information outside of your country of residence. Your personal information is also processed by employees, third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Contractual Standard Clauses, or any equivalent contract issued by the relevant UK competent authority (as the case may be), unless the data is transferred to the destination The country/region in question provides an adequate level of protection.
Contact information
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at cs@lau-intl.com.sg or via Unit A1-A3 , 3/F, Block A, Hoplite Industrial Centre, No.3-5 Wang Tai Road, , Kowloon Bay, KL, 0, HK Contact Us.